Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to cv99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") govern your access to and use of the cv99 website, mobile platform, and all associated services (collectively, the "Platform"). By creating an account or using any part of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in full.

cv99 reserves the right to amend these Terms at any time. Continued use of the Platform after changes are posted constitutes your acceptance of the updated Terms. We recommend checking this page periodically, particularly before making any deposits or claiming promotions.

These Terms apply to all visitors, registered members, and users of the cv99 Platform, regardless of the device or connection type used to access the service.

2. Eligibility & Account Registration

To register and use the cv99 Platform, you must meet the following eligibility criteria at all times:

• You must be at least 21 years of age. Playing on cv99 while under 21 years old is strictly prohibited.
• You must register only one account per person. Duplicate accounts will be suspended and any associated balances may be forfeited.
• You must provide accurate, complete, and up-to-date personal information during registration. False information may result in immediate account closure.
• You must not be using a VPN or any tool to misrepresent your location if online gambling is restricted in your jurisdiction.

3. Deposits, Withdrawals & Payment Methods

cv99 supports a range of trusted local payment methods for seamless BDT transactions. All deposits are credited instantly, subject to network availability. Withdrawal processing times may vary. The following conditions apply:

• Accepted payment methods include bKash, Nagad, Rocket, Upay, and select bank transfers. cv99 reserves the right to adjust accepted methods at any time.
• All withdrawals must be processed through the same payment method used for deposit, unless otherwise authorised by cv99 support.
• Minimum deposit and withdrawal thresholds apply and are displayed on the cashier page. Amounts below the minimum may be rejected.
• cv99 is not liable for delays caused by third-party payment processors, bank maintenance windows, or national holidays in Bangladesh.

4. Bonuses, Promotions & Wagering Requirements

cv99 periodically offers welcome bonuses, reload bonuses, free spins, and other promotional incentives to eligible players. All promotions are governed by the following principles:

Wagering Requirements

Bonus funds are subject to a rollover requirement before any withdrawal can be made. The specific wagering requirement multiplier is stated in each promotion's individual terms. For example, a ৳1,000 bonus with a 20x rollover requires ৳20,000 in total wagers before the bonus converts to withdrawable cash.

Bonus Validity & Expiry

All bonuses have a defined validity period from the date of issuance. Unused bonus funds or free spins that exceed their validity period will be automatically removed from your account without any liability on cv99's part. Players are encouraged to review promotion-specific terms before claiming any offer.

5. Prohibited Conduct

To maintain the integrity of the Platform and protect all users, the following activities are strictly prohibited on cv99:

• Attempting to manipulate game outcomes through software tools, bots, scripts, or any automated system.
• Engaging in collusion, chip dumping, or any form of coordinated fraud with other players.
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings derived from exploits may be voided without notice.
• Using the Platform for any money laundering or other financial crime activity. cv99 complies with applicable anti-money laundering (AML) obligations.

6. Account Verification (KYC)

cv99 operates under Know Your Customer (KYC) obligations to prevent fraud, underage gambling, and financial misconduct. All registered users may be required to submit identity verification documents before processing withdrawals or upon request by our compliance team.

Accepted verification documents typically include:

• National Identity Card (NID), valid passport, or driving licence (front and back).
• Recent utility bill, bank statement, or mobile financial service statement (not older than 3 months) as proof of address.
• A selfie photo holding your NID or passport for identity confirmation, if requested by the compliance team.

7. Intellectual Property

All content on the cv99 Platform — including but not limited to software, game interfaces, graphics, text, logos, audio, and visual elements — is the exclusive property of cv99 or its licensed content providers. The following restrictions apply to all users:

• You may not copy, reproduce, publish, modify, distribute, or commercially exploit any part of the cv99 Platform without prior written consent.
• All trademarks, service marks, and brand identifiers are the property of cv99. Unauthorised use of cv99 branding elements is strictly forbidden.
• Scraping, data harvesting, or the use of automated tools to extract content from the Platform is prohibited and may result in legal action.
• All third-party game content is provided under licence from respective game studios (e.g. Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and their IP rights remain theirs.

8. Responsible Gaming & Self-Exclusion

cv99 takes responsible gaming seriously. We provide tools and resources to help players manage their activity responsibly:

Deposit Limits & Time-Out

Players may set daily, weekly, or monthly deposit limits on their account at any time via the account settings panel or by contacting cv99 support. A cooling-off period or temporary account suspension can also be requested if you feel your gaming is becoming excessive. These limits take effect immediately upon request and cannot be lifted for a defined cooling-off period.

Self-Exclusion

If you believe your gambling has become a problem, cv99 offers a permanent self-exclusion option. Once activated, your account will be closed and you will not be permitted to re-register for a defined period. This measure exists to protect vulnerable players. For support or to request self-exclusion, please contact our team at [email protected].

9. Limitation of Liability

To the fullest extent permitted by applicable law, cv99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform. This includes, without limitation, loss of winnings, data loss, service interruptions, and errors in game outcomes attributable to technical faults outside our reasonable control.

cv99 does not guarantee continuous, uninterrupted access to the Platform. Scheduled maintenance, security updates, or unforeseen technical issues may occasionally affect service availability. We will make reasonable efforts to communicate planned downtime in advance where possible.

10. Privacy & Data Protection

cv99 is committed to protecting your personal data. The collection, processing, storage, and use of your personal information is governed by our Privacy Policy, which forms part of these Terms by reference. By accepting these Terms, you also consent to the data practices described in the Privacy Policy.

• Personal data submitted during registration (including full name, date of birth, contact details, and payment method information) is collected and stored solely for account management, compliance, and service improvement purposes.
• cv99 employs SSL encryption and other technical safeguards to protect your data from unauthorised access, disclosure, or loss.
• cv99 does not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute arising from your use of the cv99 Platform, we encourage you to first contact our customer support team at [email protected]. We are committed to resolving disputes fairly and efficiently through direct communication wherever possible.

If a dispute cannot be resolved through direct negotiation, it may be referred to an appropriate independent adjudication process. cv99 reserves all legal rights available under applicable law to protect the integrity of the Platform and its users.

12. Account Termination & Suspension

cv99 reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, with or without prior notice, in cases including but not limited to: breach of these Terms, suspected fraud or collusion, failure to complete KYC verification, or involvement in any activity that threatens the safety, security, or fair play of the Platform.

Upon account termination, any remaining real-money balance (excluding bonus funds) will be returned to the player via their registered payment method, subject to satisfactory KYC completion and compliance review. Bonus balances are forfeited upon termination due to a breach of these Terms.

13. Contact Us

If you have any questions about these Terms & Conditions, require clarification on any section, or wish to submit a formal complaint, please reach our support team by email at [email protected]. Our team is available around the clock to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).