Privacy Policy

Introduction

cv99 is committed to protecting the privacy and security of every user who visits or registers on our platform. This Privacy Policy explains in clear, straightforward terms how cv99 collects your personal information, why we collect it, how we use it, and your rights in relation to that information. We operate as Bangladesh's trusted online casino and sports betting destination, and we take our responsibility to handle your data with the utmost care very seriously.

By accessing cv99 and using any of our services — including slots, live casino, cricket betting, crash games, and all other gaming products — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately and contact our support team for assistance.

Information We Collect

When you create an account, use our services, or interact with our platform in any way, cv99 may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for account verification (KYC compliance).
• Contact information: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
• Financial information: payment method details including mobile banking identifiers (bKash, Nagad, Rocket, Upay) and bank account references used for deposits and withdrawals, but never full card or PIN numbers.
• Technical information: IP address, device type, browser type and version, operating system, time zone, and cookie data collected automatically when you visit our site.
• Usage data: betting and gaming history, session duration, pages visited, game preferences, and interactions with our promotions and bonus offers.

How We Use Your Information

cv99 uses the personal information we collect strictly for legitimate, clearly defined purposes. We will never sell your data to third parties for marketing purposes. The lawful bases on which we process your information include contract performance, legal obligation, and our legitimate interests in providing a safe and reliable platform. Specifically, your data is used to:

• Create and manage your cv99 account, including identity verification, KYC checks, and account security measures.
• Process deposits and withdrawals securely through your chosen payment method (bKash, Nagad, Rocket, or bank transfer), and maintain accurate transaction records.
• Provide, maintain, and improve our gaming and betting services, including cricket betting, slots, crash games, and live casino products.
• Communicate with you about your account, transactions, promotional offers, and important platform updates via email or SMS.
• Detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or harmful behaviours to protect you and the integrity of our platform.

Cookies and Tracking Technologies

cv99 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, and deliver a more personalised gaming experience. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You have the right to manage or disable cookies through your browser settings at any time. However, please be aware that disabling certain cookies may affect the functionality of parts of the cv99 platform, such as session continuity during gameplay. We do not use cookies to store sensitive personal information such as passwords or payment details.

Sharing Your Information

cv99 does not sell, trade, or rent your personal information to any third parties. We may, however, share your information in strictly limited and necessary circumstances with:

• Payment processing partners: we work with trusted payment service providers operating in Bangladesh to facilitate secure deposits and withdrawals. These partners receive only the minimum data required to complete your transactions.
• Technology and gaming providers: game studios and platform technology providers who supply our gaming content may receive anonymised technical data for the purpose of game performance and fairness auditing.
• Legal and regulatory authorities: we may disclose your personal data to relevant authorities where required to do so by applicable law, court order, or in response to a valid government request.

Any third-party service provider with whom we share data is contractually bound to process your information only for the specific purpose for which it was shared and to maintain appropriate security standards at all times.

Data Security

cv99 takes the security of your personal data very seriously. We implement industry-standard security measures including SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers. Our systems are protected by firewalls, intrusion detection mechanisms, and regular security assessments to guard against unauthorised access, data breaches, and cyber threats.

Your account is protected by your personal login credentials. You are responsible for keeping your username and password confidential and must not share your account details with any third party. If you suspect any unauthorised access to your cv99 account, please contact our support team immediately at [email protected] so we can take swift action to secure your account.

Data Retention

cv99 retains your personal information for as long as your account remains active or as required to provide you with our services. We may also retain certain data for longer periods where we have a legitimate need to do so — for example, to comply with legal obligations, resolve disputes, enforce our agreements, or maintain accurate financial and transaction records as required by applicable law. When your data is no longer needed for these purposes, it will be securely deleted or anonymised in accordance with our internal data retention schedule.

Your Rights

As a cv99 user, you have the following rights in respect of the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: subject to our legal and regulatory obligations, you may request the deletion of your personal data from our systems.
• Right to object: you may object to the processing of your data for direct marketing purposes or in cases where we rely on our legitimate interests as the legal basis.
• Right to data portability: in certain circumstances, you may have the right to receive a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us directly at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before we can action your request.

Third-Party Services and Links

Our platform integrates gaming content from reputable third-party providers including Pragmatic Play, Evolution Gaming, Spribe, and others. These providers operate under their own privacy frameworks and are responsible for their own data practices when you interact directly with their game engines. cv99 is not responsible for the privacy practices of third-party software providers or for any external websites that may be referenced in promotional communications. We encourage you to review the privacy policies of any third-party services you use in connection with your cv99 account.

Payment and Financial Data

All financial transactions on the cv99 platform are processed through secure, encrypted channels. We work exclusively with trusted payment service providers in Bangladesh, including mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as major banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. When you make a deposit or withdrawal, the necessary payment details are transmitted directly to our payment partners using SSL encryption.

cv99 does not store full bank card numbers, CVV codes, or mobile banking PINs on our servers. We retain only the transaction reference information required for record-keeping, dispute resolution, and compliance with financial regulations applicable in Bangladesh. All payment data is handled in strict accordance with applicable financial security standards.

Age Restriction and Minor Protection

cv99 is strictly an adults-only platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided us with personal information, we will immediately suspend that account and delete the associated data. If you are a parent or guardian and believe your child has accessed cv99 without your knowledge, please contact us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

cv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. Any material changes will be communicated to you via a notice on our platform or by email to the address registered with your account. The updated policy will take effect from the date published on this page. We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the cv99 platform after any such update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv99 handles your personal data, our dedicated support team is available to assist you. We are committed to addressing your privacy concerns promptly and transparently.

You can reach us at [email protected]. Our support team operates around the clock (24/7, Bangladesh Standard Time, UTC+6) to ensure your privacy enquiries are handled with care and without unnecessary delay.