Responsible Gaming at cv99
We believe gambling should always be a source of entertainment, not a cause of harm. cv99 is committed to providing tools, resources, and guidance to help every player in Bangladesh enjoy gaming responsibly.
Our Commitment to Safe Play
At cv99, we take responsible gaming seriously. Our platform is designed for adult players aged 21 and above who choose to participate in online casino games and sports betting as a form of entertainment. We understand that for a small number of players, gambling can become more than just a hobby — and we have built a comprehensive set of safeguards to address this.
Bangladesh is a vibrant market with a growing community of online gaming enthusiasts. cv99 is proud to serve players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across the country — and with that comes the responsibility to protect our community. We do not take this lightly.
Our responsible gaming framework is built on transparency, player empowerment, and proactive support. Whether you are a casual player enjoying BPL cricket betting or a regular slots enthusiast, our tools give you full control over your gaming activity at all times.
Tools to Keep You in Control
cv99 provides a range of practical tools that allow you to set boundaries and manage your gaming experience safely and confidently.
Self-Exclusion
Temporarily or permanently block access to your cv99 account to take a break from gambling.
Deposit Limits
Set daily, weekly, or monthly deposit limits in BDT to control how much you fund your account.
Session Time-Out
Activate a cool-off period ranging from 24 hours to several weeks to pause your gaming activity.
Activity History
Review your full betting and transaction history at any time to stay aware of your spending patterns.
Loss Limits
Cap how much you can lose in a set timeframe, giving you a financial safety net during play.
Reality Checks
Receive on-screen reminders at custom intervals so you never lose track of time while playing.
Understanding Self-Exclusion and Account Controls
Our account control suite gives every cv99 player the power to manage their own limits without needing to contact support — though our team is always ready to help if you need guidance.
Short-Term Time-Out (24 Hours – 6 Weeks)
If you feel you need a short break, you can activate a time-out period of your choice — from a single day to six weeks. During this period, you will be unable to log in, place bets, or make deposits. Any pending withdrawals will still be processed.
Long-Term Self-Exclusion (6 Months – 5 Years)
For players who need more sustained support, long-term self-exclusion locks your account for a defined period ranging from six months to five years. This option is highly recommended if you feel gambling is causing harm to your daily life, finances, or relationships. To request long-term self-exclusion, contact our support team directly.
Deposit and Loss Limit Adjustments
You can increase or decrease your deposit and loss limits at any time from your account settings. Limit decreases take effect immediately. Limit increases are subject to a 7-day cooling-off period to ensure decisions are made carefully and not impulsively.
Permanent Account Closure
If you decide you no longer wish to use cv99, you may request permanent account closure at any time. All remaining balance will be returned to you via your registered bKash, Nagad, or Rocket account after verification. Permanent closure cannot be reversed.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs is the first step toward getting help. If you recognize any of the following in yourself or someone you know, please take action.
- Chasing Losses: Returning to bet more after losing money in an attempt to recover what was lost.
- Spending Beyond Budget: Regularly gambling with money meant for essential expenses such as rent, food, or utility bills.
- Inability to Stop: Feeling unable to control, reduce, or stop gambling despite wanting to do so.
- Hiding Gambling Activity: Lying to family members or friends about the amount of time or money spent gambling.
- Emotional Distress: Feeling anxious, irritable, or depressed when not gambling, or using gambling to escape problems.
- Borrowing to Gamble: Borrowing money from friends, family, or financial services specifically to fund gambling activity.
Tips for a Healthy Gaming Experience
Following these practical guidelines will help you stay in control and enjoy gambling as the entertainment it is meant to be.
- Set a strict budget before you start and never exceed it, regardless of whether you are winning or losing.
- Treat gambling as entertainment only — never as a way to earn income or solve financial problems.
- Take regular breaks. Step away from the screen every 30–60 minutes to clear your head.
- Never gamble when you are stressed, upset, tired, or under the influence of alcohol or medication.
- Use our deposit limit tools to cap your spending and prevent impulsive decisions.
- Keep gambling a small part of your week. Balance it with other hobbies, social activities, and rest.
- Understand that all outcomes are based on chance. No strategy guarantees a win.
- Talk to someone you trust if you feel your gambling habits are changing for the worse.
We Are Here to Help
If you are worried that gambling is becoming a problem — for yourself or for someone close to you — please do not hesitate to reach out to the cv99 support team. Our team is available around the clock to listen and assist.
Contact Our Support Team
Send us an email any time. Our responsible gaming specialists will respond promptly and with full confidentiality.
[email protected]Protecting Minors from Gambling
cv99 maintains a strict zero-tolerance policy toward underage gambling. We take every possible measure to ensure that no one under the age of 21 can access or use our platform.
During account registration, all players must confirm that they are at least 21 years of age. cv99 reserves the right to request identity documents at any point to verify age compliance. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.
If you share a device with family members — including teenagers — we strongly recommend enabling parental control software on your device to block access to gambling websites. This is especially important during Eid, school holidays, or any period when younger family members may have more unsupervised access to your phone or tablet.
Ready to Play Responsibly?
cv99 is your trusted platform for cricket betting, slots, and live casino — designed with your safety in mind. Explore our games or visit our FAQ for more information.
Responsible Gaming FAQs
How do I set a deposit limit on cv99?
Log in to your cv99 account and navigate to your account settings. Under the Responsible Gaming section, select Deposit Limits and choose your preferred daily, weekly, or monthly limit in BDT. Decreases take effect immediately; increases require a 7-day cooling-off period.
What should I do if I think I have a gambling problem?
If you believe gambling is negatively affecting your life, contact our support team at [email protected] immediately. You can also self-exclude directly from your account settings. We encourage you to speak with a mental health professional or addiction counsellor for independent guidance.
Can I reopen my account after self-exclusion?
Short-term time-out accounts are automatically reactivated when the chosen period expires. Long-term self-exclusion accounts require you to contact our support team after the exclusion period ends and undergo a mandatory 7-day reflection period before any reinstatement is considered.
Is cv99 safe for players in Bangladesh?
Yes. cv99 uses SSL encryption to protect all player data and financial transactions. Payments are processed securely via bKash, Nagad, and Rocket. Our platform is designed with player safety, fair play, and data privacy as top priorities.